Privacy Policy
Thank you for choosing YOCOYA (“we,” “us,” or “our”). At YOCOYA Technologies & Services LLP (“YOCOYA”), accessible via https://getyocoya.com/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal and usage data when you visit our website, use our SaaS CRM products and services (collectively, the “Services”), and interact with us.
By using our Services or providing information through our website, forms, or applications, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect information about you in several ways:
A. Information You Provide Directly
– Contact Information: When you fill out forms (e.g., demo requests, contact forms, sign-ups), you may provide your name, email address, phone number, company name, job title, and other business contact details.
– Account Credentials: If you create an account to access certain Services (e.g., CRM dashboards), we collect your login credentials and profile data.
– Communication Data: Information you include in support requests, feedback, or other communications with us.
B. Information Collected Automatically
– Device & Usage Information: We automatically collect technical data about your device and how you use our Services, including IP address, browser type, operating system, pages viewed, interactions with our website, and other analytics data.
– Cookies & Tracking Technologies: We use cookies and similar technologies to enhance functionality, track usage patterns, and remember preferences (see the Cookies section below).
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
– To provide, maintain, and improve our Services.
– To process your requests, manage your account, and respond to your inquiries.
– To personalize your experience and deliver relevant information.
– To analyze usage trends and monitor performance.
– To send service-related announcements, updates, and support communications.
– To ensure the security and integrity of the Services and prevent fraud.
– To comply with applicable legal requirements and enforce our policies.
3. Sharing and Disclosure of Your Information
We do not sell your personal information to third parties. We may share your data in the following limited circumstances:
– Within YOCOYA: Your information may be accessed by authorized personnel who need it to support, develop, or operate the Services.
– Service Providers: We may share information with trusted third-party vendors (e.g., hosting providers, analytics providers, CRM integrations) who help us operate our Services and are contractually obligated to protect your data.
– Legal Obligations: If required by law or legal process, we may disclose your information to comply with regulatory or government requests.
4. Cookies and Tracking Technologies
YOCOYA uses cookies and similar technologies to:
– Recognize returning visitors and remember preferences,
– Analyze website traffic and usage patterns, and
– Improve performance and user experience.
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website and Services.
5. Data Security
We implement appropriate technical, administrative, and organizational measures to protect your information from unauthorized access, alteration, loss, or misuse. These include encryption, secure servers, access controls, and regular monitoring. However, no method of data transmission over the Internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, such as:
– Right to access or receive a copy of your personal data.
– Right to correct or update inaccurate information.
– Right to request deletion of your data (subject to legal obligations).
– Right to restrict or object to certain processing activities.
To exercise these rights, please contact us via the contact details below.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us to have it removed.
9. Third-Party Links
Our website may contain links to third-party sites that are not owned or controlled by YOCOYA. We are not responsible for the content or practices of these external sites; we encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features. The “Effective Date” at the top will be updated accordingly. Continued use of our Services after any changes constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have questions, concerns, or wish to exercise your data rights, you can contact us:
YOCOYA Technologies & Services LLP
Email: hello@yocoya.in
Address: 19/3, 3A Floor, Srinivasa Industrial Estate,
Kanakapura Main Road, Konanakunte, Bangalore, Karnataka 560062, India